Ordering With Us

 Ordering With Us

Product Availability

All our online product listings include real-time product availability, so you can have confidence when you place your order. 

Items will be listed as either ‘in stock’, or ‘check availability’. Where you see the ‘check availability’ message next to a product, you can click on the link to receive an ETA for when the next delivery of that item will be arriving in our warehouse.

We are unable to deliver partial orders, so if you choose multiple items, the ETA date for your order will be based on the date the last item is expected to arrive in our warehouse. You will see a breakdown of individual product availability and / or ETAs on the shopping cart page, and are welcome to edit your order at this point.

Please note, stock availability is based on stock in our warehouse - our stores carry floor stock of most of our furniture range for display only, but they will be able to order stock for you from our warehouse, where available. You're welcome to call your nearest store if you'd like to check local availability.

 

Delivery & Pick-Up Options

For your safety, and the safety of our team, some of our bulky products are unavailable for pick up at retail locations.

If you order one of these items, you will be given the option of selecting your nearest warehouse as a pick-up point for your order – where trained staff can assist with loading bulky or heavy goods – or alternatively, you can choose to have the item home delivered if this service is available in your area.

While our regular delivery service covers a majority of areas around capital cities and our stores, we are continuously working with local freight companies to service more rural areas. If you are unable to place an order online due to your location, please email your wishlist and delivery address to info.nz@esrgroup.co.nz and we will work to obtain a freight quote for you. Prices will vary on size and weight so please allow 2-3 days for quotes to come back.

 

Delivery Times

Depending on the size of your order, and the items you’ve selected, please allow approximately 15 days for delivery to you or your nominated pick-up location. 

One of our customer service representatives will contact you when your order has been placed to book a delivery or pick-up date.

 

Creating Your Account

To help us, and you, to track your order, all customers are required to create an account when ordering online. This is easy to do, and will allow you to login to our website at any time to check the status of your order.

If you already have an account with one of our retail stores, which includes an email address, then you also already have an online account with us. If you’re unsure of your account details, you’re welcome to contact your nearest store or our Retail Support Office for assistance.

 

Payment Options

We can accept payment via either of the following methods:

  • Credit Card
  • Direct Deposit

If you choose to pay by direct deposit, you will be given bank details at checkout to transfer your payment. Please note, we cannot allocate stock to customer orders until payment has been received, so to ensure stock availability, we recommend you process payment within 24 hours of placing your order, using your invoice number as reference.

Credit card payments are processed securely online through our third party payment provider, Paystation. You can view details of Paystation’s security standards, as well as a copy of their Level 1 PCI DSS Certificate of Compliance, online here.